Return & Exchange Policy

All products which are available on sale on the website are non-refundable and non-exchangeable

Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.

Return & Exchange 

• Customer can Return or Exchange within 03 days of receiving their order. We will ask NO QUESTIONS AT ALL! Yes, you heard that right! This means when you receive the order and if you do not like it, you can always return it to us! But keep in mind the time frame till when you will be eligible to return!
• If we deliver a faulty or a wrong product, we apologize for that as our hardworking staff are humans at the end of the day and can make a mistake but if this happens, contact us via email and we will deliver the correct product or provide you with an option to return or exchange as soon as possible.
• Customer CANNOT Return or Exchange online purchased product(s) in any of our Branches.
• Report any order issues within 48 hours of delivery via email with proof claims beyond this timeframe won't be entertained.
• Please note that we do not entertain returns or exchanges for items that were purchased on sale or ordered online on sale.

Conditions for Return & Exchange:

• Return or Exchange is applicable only if the product is unused, price tag is intact and the purchase receipt is with you.
• Return or Exchange due to change of mind is NOT applicable on the following items:
• Stitched or Tailor-made Fabric
• Undergarments & Lingerie

Procedure:

• Customer can drop an email at help@rajasahib.com and share their Order ID with us, what they want to exchange or return, and we will make sure this process is seamless.
• If the Customer wants to return or exchange due to change of mind, then shipping charges will be borne by the customer but if we make a mistake in sending the wrong product, then the customer will not have to pay anything for it and we will take care of everything.
• Refund and Exchange are subject to inspection once we have received the products. Damages due to neglect, improper usage or application will not be covered under our Policy.
• Once the customer is eligible, they can choose between:
• Refunds are issued as store credit. Cash refunds are not available.
• In case of an exchange, Customer can place a new order and share that ID with us, and we will remove the shipping charges if the item was returned due to fault or if it was wrongly delivered by us.
• If the customer asks for a refund for orders paid via option 2CO/HBL without any error on the part of Raja Sahib, a 5% service charge on the refund amount will be applied.
• Standard time for any refund(s) to be reimbursed is 12-15 working days after the case has been approved.